Zhihu apologized for diarrhea caused by customized moon cakes: they meet food quality standards and some people are intolerant to maltitol

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Tencent technology news on September 8, Zhihu issued a letter of apology and explained the reasons for the diarrhea caused by customized moon cakes.
Know that moon cakes have diarrhea, or the content of maltitol is too high
Zhihu said that the ex factory products have been tested by the manufacturer and an independent third-party organization and meet the relevant quality standards of the food industry. However, ignoring maltitol, which is used to replace sucrose, may lead to intolerance and physical discomfort in some people, which is a mistake.
The following is the full text of the letter of apology:
Letter of apology for diarrhea symptoms of some close friends after eating moon cakes
Near the Mid Autumn Festival, in order to thank the close friends for their company all the way, Zhihu specially mailed customized moon cakes to the close friends who have provided high-quality content for a long time. Unexpectedly, some close friends had diarrhea. For the unexpected storm caused by an originally warm moon cake, we express our most sincere apologies to our close friends involved in this incident.
This time, we entrusted mature enterprises with good reputation in the industry to produce moon cakes, and chose the low sugar formula provided by the manufacturer. The ex factory products have been tested by the manufacturer and an independent third-party organization and meet the relevant quality standards of the food industry. However, ignoring maltitol, which is used to replace sucrose, may lead to intolerance and physical discomfort in some people, which is our mistake.
For the close friends who feed back the problems, we have contacted and provided remedies and services as much as possible, and recalled all moon cakes. If you have other needs, you can also contact @ Zhihu housekeeper at any time.
Thank you very much for your feedback immediately after the problem occurred, and spontaneously analyze the cause with professional knowledge. Thank you for your professional and serious efforts to popularize the science of sugar alcohol intolerance even if you have the bad experience of “laxative”. In the future selection and procurement process, we will implement stricter and higher standards, and invite close friends to participate in the selection procurement and evaluation.