Sun Shu, CEO of didi.com car Hailing: the proportion of orders with 30% commission has dropped to 0.03%

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Tencent technology news on May 26 news, Didi net about car CEO sun Shu sent a letter today, in response to didi pumping into the problem.
Sun Shu said that more than 30% of the total orders in 2020 accounted for 2.7% of the total orders in the whole year. Since the investigation started on May 7, the number has dropped from 2.7% to 0.03%. Didi will try its best to make the number continue to decline until it is completely eliminated.
Sun Shu said that once the future reappears, we will take the initiative to return the excess to the masters in full. We also urge drivers and the public to continue to supervise and contact customer service in case of similar situation.
The following is the full text of sun Shu’s open letter:
I’m sun Shu, CEO of online car hailing, and also the director of the drivers Committee. In the last month, we have received more than 3000 feedback from various parties, most of which are from the driver.
I read the feedback from the masters one by one, and I was very touched. Many of the questions are about income, distribution and rules, and the real name puts forward opinions and demands. There are also masters who talk about their families. There are gains and difficulties. Here, I would like to sincerely thank you for your support and encouragement. As the newly appointed director of the driver Committee, I feel a great responsibility on my shoulders.
For all the opinions and suggestions collected, the driver Committee has been organizing to sort out and classify them one by one, without missing any pertinent criticism and suggestions. But we also have some known dilemmas. For example, some masters don’t like to take a 4-hour compulsory offline rest, but we haven’t found a better way to prevent them from fatigue driving; For another example, when the passengers have to cancel the order in case of emergency, the masters feel very angry. We are also thinking about whether there is a better way to satisfy the driver and passengers besides the cancellation fee.
The main purpose of writing this letter today is to talk about the transparency of income bills that many masters are concerned about. In the last letter in May, we tried to make statistics on the overall income of the masters in 2020 and report to them. We think that this report shows the real situation frankly, but unexpectedly, many teachers don’t believe it. However, I feel very ashamed, which shows that we have not done a lot of work well. So this time, I want to continue to be transparent. In the future, report the income and proportion of each order to the masters on the bill, and how much didi gets.
Starting from July, every master can clearly see three groups of figures. The first group is the proportion of revenue of each order in the past seven days, the second group is the proportion of average revenue of all orders in the past seven days, and the third group is the proportion of average revenue of all orders in the previous day. The income of the master here includes the income of each order and the reward of each order. Because the reward (if any) is settled 12 hours later, it will arrive the next day, and some order passengers have not paid in time, so the query timeliness is the next day, that is, at noon of the same day, you can query the income proportion of all orders in the previous day. There are still many deficiencies in the upgraded bill. You are welcome to give more comments https://z.didi.cn/dxTeX1 .
In addition, we are generally concerned about the extreme situation that didi took away 30%. I’m very sorry that in 2020, more than 30% of the total orders accounted for 2.7% of the total annual orders, but it caused great trouble to the drivers. Therefore, since we started the investigation on May 7, the number has dropped from 2.7% to 0.03%. We will try our best to make the number continue to decline until it is completely eliminated. Once the future reappears, we will take the initiative to return the excess to the masters in full. We also urge drivers and the public to continue to supervise and contact customer service in case of similar situation.
There are also many problems in the order receiving rewards, platform rules and word-of-mouth values that the masters are concerned about, which are not clear and transparent enough. These are also in the process of system reflection and improvement.
We sincerely accept and appreciate your criticism and supervision. While paying attention to the long-term construction and optimization of driver ecology, we will also pay more attention to every driver master and the family behind him, so as to ensure that their opinions are seen, valued and improved.
Sun Shu
CEO of didi.com and director of driver Ecological Development Committee
May 26, 2021