Original title: anxiety behind millions of calls a year
Xinhua news agency, Beijing, November 21 (reporters Wu Mengda, Tian Chenxu, Ma Xiaodong) the problem of minors’ addiction to online games has been widely concerned. How can enterprises and families help each other and watch the healthy growth of children together? Reporters visited many places to explore those things behind teenagers’ Internet addiction.
Anxiety behind millions of help calls
“The child charged the game without my knowledge.” “I’m his grandfather. I can’t control him if his parents are not around.” “My child needs a mobile phone for online lessons. I didn’t know he played games with it.”
Entering the office area of Tencent’s minors’ parent service platform, the continuous ringing of telephone calls and the response of customer service personnel are intertwined. Their main task is to help parents solve the problem of over playing games and irrational consumption of minors. According to reports, on-site staff on average receive and make more than 2000 calls a day. In 2019 alone, there are more than 1 million calls for help from all over the country.
In recent years, a number of anti addiction measures have been implemented to limit the game duration and recharge limit. But in the process of “fighting wits and bravery” between children and anti addiction system, they have discovered a “new method” of “playing games by using parents’ account”.
“I lent my mobile phone to my child for online lessons.” “he told me that the school needed to fill in the form and brush his face.” “I was careless. He cheated me into changing my password” According to customer service personnel, during the epidemic period, some children easily obtained their parents’ mobile phone and account information on the basis of “online learning”, and the time spent playing games secretly increased.
“I don’t know how to deal with him” “what’s going on here” “you can give me a refund as soon as possible”. On the phone, parents are troubled by their children’s various behaviors of indulging in games. Some parents even use scolding or violence against their children, and some family farce also occurs.
Problems that families can’t avoid in the network era
“I don’t know how he did it. When the bank informed me that my card had no money to pay for the car loan and house loan, I didn’t know that the child used my card to spend money on playing games.” A parent said helplessly.
“Compared with the” Internet aborigines “such as the” post-00s “, adults are more like” immigrants in the Internet age. ” According to sun Hongyan, director of the children’s Research Institute of China Youth Research Center, although many adults are proficient in using the Internet and electronic devices, there are still great differences in the way of thinking of children and children, which has resulted in great differences in the cognition and recognition of games between the two generations.
In an incoming phone call, a child cried and said, “I charged 200 yuan to play games. Can I refund it?” The child’s voice did not fall, the child’s father said in one side: “speak quickly! Make it clear to them! ” In a cry, scolding voice, customer service personnel should not only pacify the child, but also explain to the parents. As long as the information is verified and meets the relevant regulations, a refund will be given.
Experts say that with the high popularity of the Internet, the opportunities and duration of young people’s exposure to electronic devices are gradually increasing. In addition to various incentives such as students’ introduction, network push and even parents’ demonstration, games have become an unavoidable topic in the growth of teenagers.
“Teenagers are not mature physically and psychologically, and are easily addicted to games. If not supplemented with correct guidance, this will become a major problem in children’s education Sun Hongyan said.
The game of “demagnetization” should also work together
Anger, sadness, helplessness In a call to “minors’ parents service platform”, parents expressed their dissatisfaction and resentment for the game. In their view, the game is like a powerful magnet, firmly suck the children, how to “demagnetize” the game has become a social concern.
Su Wenying, child protection officer of the United Nations Children’s Fund Office in China, said at the 15th United Nations Internet Governance Forum that “playing” is one of the ways for children to explore and understand the world. There are risks and challenges in online games. However, in network governance, we should focus on how to seek advantages and avoid disadvantages, so that healthy and moderate games can accompany the growth of minors.
On October 17, this year, the newly revised law on the protection of minors was adopted by the 22nd Meeting of the Standing Committee of the 13th National People’s Congress, adding a chapter on “network protection”. In addition to providing for corporate obligations, family and school responsibilities have been added. Yuan Ningning, deputy director of the juvenile affairs governance and law research base of China University of political science and law, said: “this is a positive demonstration. It will appeal to families and schools to improve their Internet Literacy and enhance their awareness of education supervision.”
“To be addicted to games is to some extent the externalization of educational problems. Problems such as poor interpersonal relationship, high learning pressure and lack of family communication may lead to children’s addiction to games Sun Hongyan said.
Therefore, experts suggest that families and schools should strengthen communication with teenagers and establish a good parent-child and teacher-student relationship; secondly, parents and teachers should also improve their network literacy, conduct effective dialogue with children on game issues, and guide children to form a correct understanding.
At the same time, considering that Internet enterprises have the advantages of technology and cognitive level in dealing with minors’ game addiction, Yuan Ningning suggests that Internet enterprises should take more social responsibilities and take practical measures than parents and schools.
Experts suggest that for anti addiction measures, the game industry should establish a unified industry and technical standards, strictly implement the regulations of relevant departments on minors’ game behavior, and build a strong protection wall for them.
At the end of the interview, customer service called a mother. According to the client, after repeated communication and guidance from her family, her children no longer concentrate on the game, and the previous “tit for tat” family has also begun to “melt ice.”.
“The child is much better now, and we hope to continue to communicate well with him and get through the” difficulty “together.” The mother said.
Original title: anxiety behind millions of calls a year