Chen Hao, CEO of Yousheng Education: from now on, all campuses will resume normal operation support

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Sina science and technology news on November 21 evening news, today’s superior education CEO Chen Hao in his personal micro blog release franchisee notice to apologize, said that due to the company’s negative problems in October, leading to panic, the headquarters of the trust crisis, etc., for this incident to the investors brought to the trouble, and said that from now on, all campuses will resume normal operation support.
Chen Hao said that in order to quickly resume operation support, at this stage, we will provide free high-quality support and assistance to all partners, and all value-added services will not be charged any fees until the payment is settled or the normal operating income is returned.
According to the announcement, from now on to the end of this month, the staff of excelsior education will successively establish contact with all investors by means of wechat, telephone and e-mail, and establish group docking registration. If there are franchisees who change their contact information, they can contact each other. After registration, centralized training will be arranged in the future, and the training site will be informed and the long-term operation support plan will be announced.
On the same day, Chen Hao also released a video saying, “thanks for the public welfare assistance of some powerful institutions, such as a Rui, a Han and a culture. So far, Chongqing, Chengdu, Guangzhou, Jinan, Shenyang, Beijing, Tianjin and other regions have carried out a round of compensation. Preliminary statistics show that more than 20000 people have been compensated, and the amount of compensation is more than 90 million yuan.”
Prior to this, the thunderbolt of Yousheng education attracted attention. Many media reported that there were a series of problems in the campuses of Yousheng education in Beijing, Shanghai, Tianjin, Chengdu, Chongqing, Harbin and so on, such as closing stores, running errands, defaulting on employees’ wages, and consumers’ difficulty in refunding fees.
On November 5, Chen Hao once issued an apology letter, apologizing for the troubles caused to students, parents, colleagues, franchisees, the education industry, their families, and themselves. At the same time, he called out to the industry leaders that the team was willing to transfer all the shares at 0 yuan, and that he was willing to continue to serve it for 10 years in the future.
The following is the original text of Chen Hao, CEO of Yousheng Education:
Franchisee announcement
Dear partners of excellence education
1. Thank you for your long-term support! Due to the company’s negative problems in October, there was panic and trust crisis in the headquarters. Sorry for the trouble caused by this incident to all investors! This letter officially announced that all campuses will resume normal operation support from now on.
2. In view of the existing problems of all franchisees, we are looking for strategic partners with strong support ability! The company is an advocate and practitioner of personalized service support for educational institutions. It has more than 20 years of successful campus operation experience. So far, it has hundreds of cooperative institutions in China. The cooperative brands include XueDa, giant, Qingda, attapulgite, Qinxue and other well-known k12 education brands. So far, it has a mature operation management support system and perfect operation service support team.
3. Through the cooperation with strategic partners, we restart the service support. Provide training and landing support to franchisees. It includes five dimensions of marketing, marketing, teaching, educational administration and principal, which can inject new vitality into the campus and improve the market competitiveness.
4. Due to the adverse effects of the epidemic situation or the event, the campus management is not good, or the company has not settled the operation funds, so as to quickly restore the operation support. At this stage, we will provide free and high-quality support to all partners, and all value-added services will not be charged any fees until the payment is settled or return to normal operating income.
5. Some franchisees find individual employees or small teams of original superior operation for operation support, because of the lack of systematic operation support, they can not effectively empower franchisees for a long time. For the lack of support from the operation team at this stage, you can put forward valuable opinions. We will connect with strategic partners and communicate with each other to provide better service for you.
6. From now on to the end of this month, the staff of our company will establish contact with all investors one after another, communicate by means of wechat, telephone and e-mail, and establish a group docking registration. If there are franchisees who change their contact information, you can contact each other. After registration, centralized training will be arranged in the future, and the training site will be informed and the long-term operation support plan will be announced.
Thanks for all your support, I would like to express my sincere thanks to all of you! I sincerely wish you and I can support each other in the future market, share development opportunities together, and work together for a better tomorrow.