Zimbabwean responded that the bird’s nest sold was detected as sugar water: promote according to the product information provided by Rongyu company

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Sina science and technology news on November 20 morning news, in view of the fact that Xinba’s bird’s nest was detected as sugar water by Wang Hai, Xinxuan’s official micro blog issued a statement that it was based on the product information provided by Rongyu company for live promotion. After the event, the product was sent for inspection at the first time, and then notarized and announced after the results were sent back.
Xinxuan official said that the quality inspection report provided by Wang Hai, in addition to the sugar content of rock sugar bird’s nest products, there was also a bird’s nest ingredient: sialic acid.
In addition, Xinxuan official said that based on the importance it has always attached to the quality of live broadcast products, if consumers have any dissatisfaction with the product, they can apply to “Mingzhi” tmall flagship store for return refund, and they will spare no effort to assist and urge businesses to do a good job in after-sales service. “Xinxuan official will conduct in-depth self-examination on the time of the bird’s nest. If any quality problems are found in the product, they will cooperate with the relevant departments to protect the rights and interests of consumers, and their own and brand sides will bear corresponding legal responsibilities.”
The following is the full text of the statement:
Statement on response to bird’s nest incident
Our company paid attention to the Sina blog post “bird’s nest sold by Simba is sugar water” published by microblog blogger Wang Hai, and provided the corresponding quality inspection report. Thank Mr. Wang Hai for his attention to the quality problems of our company and the product.
1. According to the quality inspection report provided by Mr. Wang Hai, in addition to the sugar content that should have been contained in the rock sugar bird’s nest products, the bird’s nest ingredient: sialic acid.
2. On October 25, 2020, Xinxuan anchor “Shida Meili” promoted the product in its live broadcasting room. Rongyu company sold the product in the “Mingzhi” tmall flagship store. The live broadcast price was 258 yuan, 15 bowls, and each bowl was 17.2 yuan. After deducting the platform related expenses, our company got 12.6% Promotion Commission. Our company is not involved in any purchase and sales behavior.
3. Our company carries out live promotion according to the product information provided by Rongyu company. After the event, the product will be sent for inspection as soon as possible. After the result is sent back, it will be notarized and published to the “big netizens” of Guangzhou.
4. Based on our company’s attention to the product quality of the live studio, if consumers have any dissatisfaction with this product, they can apply to “Mingzhi” tmall flagship store for refund. Our company will give full assistance and urge the merchants to do a good job in after-sales service. Xinyouzhi’s exclusive store on tmall platform also responds to every consumer’s needs and questions 24 hours a day to protect consumers’ rights and interests.
5. Our company will conduct in-depth self-examination on the bird’s nest incident. If any quality problems are found in this product, we will cooperate with relevant departments to protect the rights and interests of consumers. We and the brand will bear corresponding legal responsibilities.
6. We sincerely thank and welcome all walks of life to supervise our company. We are sorry for the trouble caused by the incident and the occupation of public resources. We will further strengthen the management in the selection, recommendation and after-sales links, especially in the special areas of the industry.
Guangzhou Heyi e-commerce Co., Ltd
November 20, 2020