Facebook content manager: companies force them to risk their lives back in the office


According to reports, novel coronavirus Mark Mark CEO Facebook Mark chief executive from over 200 Facebook content administrators wrote an open letter to him to ask him to stay at home during the new coronavirus pandemic.
“We, the undersigned Facebook content manager and Facebook employees, are disappointed that you decided to risk the lives of us, our colleagues and relatives to maintain Facebook profits during the outbreak,” the letter said on Wednesday
“Just a few months after allowing content managers to work at home, you forced us back to the office in the face of tremendous pressure to protect Facebook from hate and false information.”
Content managers said they hope Facebook can continue to work at home, while offering risk subsidies, stopping outsourcing and giving “real” health care and mental care services.
A Facebook spokesman said the company appreciated what its content managers had done and decided to put their health and safety first.
As one of the world’s largest social media giants, Facebook has been trying to keep its platform free of problematic posts, photos and videos, outsourcing most of its content to companies such as Accenture and CPL.
“Before the outbreak, content auditing was undoubtedly the most brutal job on Facebook,” employees wrote in the letter. We struggled for hours on end about violence and child abuse. During the outbreak, the task of the caretakers responsible for child abuse content increased, but they did not receive additional compensation and support
The letter was also copied to Sheryl Sandberg, Facebook’s chief operating officer, and Julie sweet, chief executive of Accenture, and Anne heraty, chief executive of CPL.
“Nowadays, in addition to facing great psychological harm, sticking to work also means that we have to venture into dangerous areas. In several offices, novel coronavirus pneumonia cases are present. Employees have asked Facebook’s leadership, as well as the leadership of outsourcing companies such as Accenture and CPL, to take urgent measures to protect us and pay attention to our work. But you refused, and we decided to write this letter because we had no choice. ”
Just last month, it was reported that, despite some safeguards, CPL’s Facebook content managers were forced to work in Dublin offices, while Facebook’s own employees could work from home.
The outsourced content managers, whose salaries are much lower than those of ordinary Facebook employees, claim in the letter that Facebook’s AI software cannot detect all content that violates Facebook’s corporate policies.
“Without us, Facebook would not be able to continue its work, and the vast media empire would face collapse,” they wrote. Your algorithm can’t recognize the content that is full of ridicule, can’t filter out news reports from false information, and can’t respond quickly enough to self mutilation or child abuse, and we can
“Facebook needs us, and it’s time you acknowledged that and valued our work. It is immoral to sacrifice our health and safety for the sake of our interests. ”
A Facebook spokesman said: “while we believe that internal conversations can be open, these discussions must be based on reality. Most of Facebook’s 15000 content managers around the world have been working from home and will continue to do so in the long-term future of the epidemic. ”
The spokesperson said: “Facebook has been able to supplement the health care and welfare requirements of all employees from the first day of work to ensure that they have access to health care facilities and facilities.”
CPL and Accenture did not immediately respond to requests for comment.
More than 25 Facebook content managers in Dublin recently resigned to join tiktok’s new trust and security center