Apple App store complaint process officially launched, allowing developers to challenge

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According to reports, on Monday local time, Apple announced that the latest complaint process of the app store, which was first mentioned at the Apple Developer Conference (wwdc20) in June, is now online. This means that developers can now challenge Apple about the fact that their apps violate Apple’s app store rules. In addition, Apple also said that developers can submit forms through the online developer website to make suggestions for improving the rules of the app store.
“For applications that have been launched into the app store, the subsequent vulnerability repair will no longer be delayed due to violation of the platform guidelines unless there are legal issues involved. Instead, you can resolve violations of the guidelines the next time you submit an update, “the notice on Apple’s developer website said.” now, in addition to appealing a decision about whether an app violates the guidelines, you can also suggest improvements to the guidelines. ”
It is not clear how the developer’s grievance process will work. Because the only company that has publicly contacted apple and questioned its decision is Facebook. Facebook said Apple did not respond to the company’s questions about the Facebook gaming app. It’s not clear to us whether Apple ignored Facebook’s query because Apple felt that the complaint process had not been officially launched. We can only hope that the process of appealing to apple now will become more formal.
Here is the full statement on Apple’s developer website:
“The app store is dedicated to providing a great experience for everyone. In order to continue to provide users with a secure platform for downloading applications, and help you continue to successfully develop secure, high-quality, reliable and user focused applications, we have upgraded the application audit process announced at wwdc20. For applications that have been put on the app store, unless there are legal issues involved, the subsequent vulnerability repair will no longer be delayed due to violation of the platform guidelines. Instead, you can resolve violations of the guidelines the next time you commit an update. Now, in addition to appealing against decisions about whether an application violates the guidelines, you can also suggest improvements to the guidelines. We hope you will actively submit your suggestions on the app store and apple development platform, so that we can continue to provide a better experience for the developer community. “