People’s Daily Overseas Edition: Handling Harassment by Telephone Operators


The original title: harassment telephone, operators can not shake off the pot (in the cloud sketch)
“Do you need a loan?” “Do you have any desire to buy a house recently?” “Do you want to buy insurance?” In our daily life, we are troubled by such harassing telephone calls. Recently, a colleague of the author was frightened by several phone calls: the other party not only knows her name, but also fully grasps the specific set of meals and activities she has participated in, and even the specific business hall where she initially handled the card can calmly speak out. The explanation given by customer service of an operator is that “it may be that the departed employees have leaked user information”. But even if the departing employees leaked information, would the operators not be blamed? In order to prevent harassment, operators should not only do a good job of supervision and interception, but also “sweep the snow in front of the door” to protect users’information.
In recent years, harassment of telephone calls is like psoriasis. Everyone yells for shovels, but they are always prohibited. According to the relevant data of 12321 Reporting Center released by the Ministry of Industry and Information Technology, in the first quarter of this year, “95” and “96” complaints about harassment telephone business showed an increasing trend, with the number of complaints reported reaching 38541, up 35.4% annually compared with the previous quarter. As a matter of fact, the government has made a lot of efforts to rectify the harassment of telephone calls. In July 2018, the Ministry of Industry and Information Technology and other 13 departments issued the “Special Action Plan for the Comprehensive Harassment of Telephones”, and decided to launch a special action for the comprehensive harassment of telephones throughout the country from July 2018 to the end of December. In May this year, the Ministry of Industry and Information Technology interviewed many operators, call center enterprises, virtual operators and other enterprises involved in harassing telephone calls.
Operators play a key role in preventing and controlling fraud and harassment of telephones. They are indispensable and duty-bound. First of all, we should strengthen the control of the source and deal with the telephone numbers suspected of marketing disruption according to law. We should not only arrange and rectify, but also increase the restrictions on the access of illegal telephone numbers to the network, conduct strict qualification examination for new users, formulate a white list and strengthen supervision. In addition, we should also set up a blacklist to get through operators and operators. The complaint repository of the Reporting Center under the Ministry of Industry and Information Technology (MIIT) should improve the process of handling complaints, investigate and respond to users’reports, and the phone number of harassment once verified should be sealed in time. Another important point is that operators should clean up the “snow in front of their own doors”. As for the abuse of user’s personal information by former employees mentioned above, they should crack down severely and manage confidentiality agreements well. They should not fling the pot with the phrase “it’s the former employees”, so that users can pay for the bad results. If even operators can’t guarantee users’information security at the platform level, how about monitoring and intercepting harassing calls?
Of course, relying solely on the control of communication channels or the cure of symptoms, we should punish those who harass the real caller, such as harassing the telephone to promote an educational institution or a credit product, which can fully formulate the corresponding penalty rules for these platforms, and increase the cost of violations and penalties. In addition, strict investigation of leaks and illegal trafficking of personal information is also the top priority.
In fact, there are many cases of infringement of citizens’rights and interests caused by the leakage of personal information. Telecom fraud is one of the typical hazards. A study report on the governance of telecommunication network fraud published recently (the first half of 2019) shows that in the past three years, 315,000 cases of telecommunication network fraud have been cracked by public security organs nationwide, and 146,000 people have been investigated and dealt with. Although communication is only a part of fraud, if we manage the source well, we will greatly reduce the chances of harassment and fraudulent phone calls. According to the Criminal Law, anyone who, in violation of the relevant provisions of the State, sells or provides personal information of citizens to others, if the circumstances are serious, shall be sentenced to fixed-term imprisonment of not more than three years or criminal detention, and shall also or shall only be fined; if the circumstances are especially serious, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than seven years, and shall also be fined. For platforms and individuals who illegally sell personal information, the law must be abided by and the law must be strictly enforced.